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REFUNDS
All products purchased on ENVI-Vape.com are final sale and cannot be refunded or exchanged once the order has been shipped out. If there are any defects, please see the warranty section below for details.
Please also be advised that all our packages are shipped using our national courier’s age verification service to ensure that every person that places an order with us is at least the age of majority to purchase tobacco, nicotine and/or related products in their respective jurisdiction. If you are not able to present valid photo ID to confirm your age upon delivery or pickup, your package will be returned to us, and you will not be eligible for a refund.
Products that have been used in any capacity shall not be refunded or exchanged for other products except in the case of a proven defect. If there are any defects, please see the warranty section below for details.
Refund payments typically take up to 5 business days to process after the refund has been initiated, and another 5 business days from the date and time at which we receive the returned product.
Unauthorized Returns
If a package has been returned to our warehouse due to a delivery failure (ex: Incorrect address, unclaimed order, etc.) Customer Service will attempt to reach out to you at the email listed on your order offering the option of refunding your shipment minus the original shipping cost. Orders that were eligible for free shipping with be charged a $10 flat rate.
We are unable to process reshipments at this time and apologize for the inconvenience. You can simply place another order on envi-vape.com – we strongly recommend you review the delivery details, and our terms and conditions are being followed to ensure a successful delivery.
WARRANTY
ENVI warrants the original purchaser that your ENVI product shall be free from defects in materials and workmanship under normal use for a period of 30 days from the date of purchase.
ENVI does not warrant the operation of the product will be uninterrupted or error-free.
HOW TO OBTAIN WARRANTY SERVICE:
A Warranty Claim must be requested and filled out on envi-vape.com within the warranty period of 30 days from the date of purchase on the receipt. To request a Warranty Claim, please fill out the form here: https://envi-vape.com/pages/warranty
ENVI may require the customer to provide proof of purchase details and/or comply with registration requirements before receiving warranty service. Please note more than one type of proof of purchase may be required to process a warranty claim (such as purchase receipt and confirmation of purchased items).
CONTACT ENVI
For customer support, please email us at envisupport@envi-vape.com
EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only to the product manufactured by or for ENVI, that can be identified by the "ENVI" trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes and the like; (b) Negligence; (c) Commercial use; (d) Modifications to any part of the Product; (e) Damage caused by use with non-ENVI products; (f) Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (g) Damage caused by operating the Product outside the permitted or intended uses described by ENVI or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of ENVI. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
IMPLIED WARRANTIES
Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
LIMITATION OF DAMAGES
Except to the extent prohibited by applicable law, ENVI shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when ENVI has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.
